Helpdesk Coordinator

Excellent Working Environment, 25 Days Holiday + Bank Holidays

Helpdesk Coordinator – Leeds – Excellent Working Environment, 25 Days Holiday + Bank Holidays

We are currently recruiting for a Helpdesk Coordinator to join a vibrant Technical Customer Service team based in the Leeds area. Our client is a very well established company, offering an excellent opportunity to gain experience in a fast-paced job, international, customer service- driven organisation.

As the Helpdesk Coordinator, your job will include:

  • Dealing with 1st Line incoming calls and emails from customers and other departments
  • Take ownership for customer queries, dealing with them efficiently and professionally
  • Research 1st Line queries using all available information sources.
  • Raising complicated technical issues with 2nd line support
  • Monitoring and dealing with your own workload independently while keeping a strong attention to detail in a busy, fast paced environment.
  • General Administration duties

The successful Helpdesk Coordinator will have:

  • Experienced in Customer Service or 1st Line / Technical Support role is essential
  • Ability to demonstrate technical ability and interest
  • Superb communication skills both verbal and written.
  • Results orientated and Customer focused.
  • Ability to solve basic technical queries
  • Logical thinker
  • Ability to prioritise, particularly at busy periods
  • A self-motivated team player, with an efficient and proactive approach.
  • Smart appearance and professional attitude.
  • GCSE’s Grade C or above in Maths & English
  • Due to the location, a driving licence and own transport would be an advantage

What are we offering?

Full Time Position between the hours of 8am & 6pm Monday – Friday
Salary negotiable depending on experience   
25 Days Holiday + Bank Holidays
Excellent Working Environment

If you have not heard back within 10 working days please assume your application has been unsuccessful

In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency