Customer Service Coordinator-German Speaking

Leeds
25 Days Holiday + Bank Holidays

Customer Service Coordinator (German Speaking) - Leeds – Competitive Salary, Full Time Position, Excellent Working Environment, 25 Days Holiday + Bank Holidays

We are currently recruiting for a German Speaking Customer Service Coordinator to join our vibrant team based in the Leeds area. Our client is a very well established company going through a period of growth, offering an excellent opportunity to gain experience in a fast-paced, international, customer- driven organisation.

As the Customer Service Coordinator you will be:

  • Dealing with incoming calls and emails from customers and other departments
  • Take ownership for customer queries, dealing with them efficiently and professionally
  • Meeting SLAs for all queries
  • Document queries according to process, categorizing urgent queries when necessary
  • Working effectively with internal departments to ensure customers receive an exceptional service
  • Monitoring and dealing with your own workload independently
  • Representing the company with a first-class standard service
  • Providing technical support to customers

The successful Customer Service Coordinator will have:

  • You must be fluent in German, both verbal and written communication
  • You must also be fluent in English, both verbal and written communication
  • Experience within a similar Customer Service role would be a distinct advantage
  • Must have technical ability and confidence to learn technical systems
  • Superb communication skills both verbal and written.
  • Results orientated and focused.
  • Strong IT literacy and ability to learn technical products
  • Ability to prioritise, particularly at busy periods
  • A team player, with an efficient and proactive approach.
  • Smart appearance and professional attitude.
  • GCSE’s Grade C or above in Maths & English

What are we offering?

Competitive Salary

25 Days Holidays + Bank Holiday

Hours between 8am & 6pm Monday to Friday

Excellent Working Environment

Customer Service Coordinator (German Speaking) - Leeds – Competitive Salary, Full Time Position, Excellent Working Environment, 25 Days Holiday + Bank Holidays

In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency