​Cisco Unified Communications Consultant

Leeds
£ 55,000.00 - £ 75,000.00
25 Days Holiday + Bank Holidays

Cisco Unified Communications and Collaboration Consultant - Salary £55k - £75k, 25 Days Holiday + Bank Holidays

An outstanding opportunity for a Cisco Unified Communications and Collaboration Consultant has arisen to work for a growing company in Leeds. The successful Contact Centre Consultant will have experience working directly with the customer to understand their contact centre objectives and requirements. As you will be working on large scale telecommunication Cisco projects you will have the ability to communicate well between the business needs and technical requirements whilst providing a first-rate experience for the customer.

As the Cisco Unified Communications and Collaboration Consultant, your job will involve:

  • Working closely with the client to capture and understand the full requirements of their contact centre, creating a technical specification for the most suited telecoms solution
  • Leading customer implementations of complex voice and contact centre solutions
  • Testing, reviewing and assessing the solutions, whilst working closely with other departments to ensure a successful delivery
  • Providing 3rd line support to existing customers, giving a consultative approach throughout

Job Requirements:

  • Previous experience of a similar Technical Contact Centre Engineering role is essential
  • Knowledge and experience of Cisco Unified Contact Centre Enterprise, Cisco Unified Communications Manager & Cisco Unified Customer Voice Portal
  • Video & Web Conferencing Experience
  • IP Communications
  • Ability to design and plan contact centre comms
  • Extremely client focused and ability to provide excellent customer service
  • Self-motivated and driven
  • Excellent communication skills both verbal and written
  • Flexible and hardworking
  • A team player, with an efficient and proactive approach
  • Smart appearance and professional attitude.
  • Approachable and trustworthy.
  • Own transport and willingness to travel regularly

What are we offering?

  • £55,000 - £75,000 Salary
  • 25 Days Holiday + Bank Holiday
  • Great Career opportunities

Cisco Unified Communications and Collaboration Consultant - Salary £55k - £75k, 25 Days Holiday + Bank Holidays